Shipping policy
SHIPPING POLICY
Last Updated: June 2026
At MONDESIR, we are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During product launches, promotions, or high-volume periods, processing times may be extended.
Shipping Times
Estimated delivery times:
United States
- Standard Shipping: 3–7 Business Days
International Orders
- Standard International Shipping: 7–21 Business Days
Shipping times are estimates and may vary depending on your location, customs processing, weather conditions, and carrier delays.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear.
Lost, Stolen, or Delayed Packages
MONDESIR is not responsible for packages lost, stolen, or delayed after they have been handed over to the shipping carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
MONDESIR is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping address, contact us immediately at:
International Duties & Taxes
International customers may be responsible for customs duties, import taxes, or additional fees required by their country.
These charges are not included in the product or shipping price and are the responsibility of the customer.
Order Issues
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
We will review the situation and work toward a resolution as quickly as possible.
Contact Us
For shipping-related questions, contact us at:
Email: mondesirclothing@gmail.com
Instagram: @mondesir_clo
Website: mondesirclo.com
MONDESIR
Born To Live.