Refund policy

All sales are final. We do not offer refunds, returns, or exchanges once an order has been placed.
Please carefully review your order, sizing, shipping information, and product details before completing your purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [your email here] with:
Your order number
Clear photos of the item and packaging
A brief description of the issue
After review, we may offer a replacement or store credit at our discretion.
Shipping Issues

MONDESIR is not responsible for:
Lost or stolen packages marked as delivered
Incorrect shipping addresses entered at checkout
Carrier delays once the package has been shipped

Please ensure all shipping information is accurate before submitting your order.
Chargebacks

Any fraudulent chargebacks or disputes for delivered products will be investigated and may result in being banned from future purchases.
By purchasing from MONDESIR, you agree to this policy in full.